SYSTEMS FOR CALL CENTRE/TELECENTRE

Help Desk is a database driven help system for the support and assistance of customers. Many different product and service
types can be supported.

	Built-in knowledge base for the storage of problem descriptions,
	their causes and solutions.
	Powerful knowledge-base searching facility.
	Escalation of support in need.
	Details of all calls categorized for analysis and appropriate management
	action.
	Extensive reporting.
	Time recording for analysis and billing if appropriate.
	Multiple customer communication options available.
	Full record of calls from each customers and for every product
	and service.